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SERVICE EXECUTIVE
RM 2,000 - RM 2,499 / month
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Assist the day-to-day activities and operations of Service Centre, includes handling walk-in customers, identify mechanical problems, coordinate maintenance and repair of motorcycles by scheduling mechanics, etc. Handle customer complaints and enquiries (by calls or walk-in). Identify mechanical problems and services by listening to the customer’s description, conducting inspections, road test, etc. Assist mechanics, customers, and dealers in performing motorcycle repairs and troubleshooting. Delegate job and brief Mechanics on the mechanical problem. Verify mechanical assistance and service needed for motorcycles within warranty and service contract coverage. Arrange pick-up of motorcycle from customers or dealers for repair / service purpose. Perform road test to inspect the motorcycle / equipment condition after repair to ensure the motorcycles are well-functioned, in the same time to ensure customer satisfaction. Monitor motorcycle repair and service progress and observe Mechanics in performing their jobs. Conduct morning briefing, review issues with superiors and team members. Perform housekeeping / 5S practice in Service Centre. Support service campaign and convoy activities.