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Customer Relationship Management Junior/Executive (CRM)
RM 2,000 - RM 2,499 / Per Mon
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Job description Responsibilities: - -Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only. -Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. -Follow up to ensure that appropriate actions were taken on customers’ requests. -Follow up on customers to ensure they are satisfied with product/ service received. -Refer unresolved customer grievances or special requests to designated departments for further investigation. -Responsible to complete all reports related to CRM monthly for Management review. -Maintain good customer’s relationship in a courteous manner. -Visit outlet(s) for any investigation on customer’s issues (if needed). -Keep updated the latest or upcoming event related to business. -Perform duties as required or assigned. Requirement: - -Candidates must possess at least Diploma, Advanced/ Higher/ Degree. -Candidates who has working experience in customer service is required for this position. -Required language(s) : Bahasa Malaysia, English -Able to speak Mandarin is added advantages -Good in communication & interpersonal skill -Problem solving and decision making -Good attitude -Self-motivated & able to work independently. -Able to multitask and uphold confidentially. Job Types: Full-time, Permanent Pay: RM2,000.00 - RM2,500.00 per month