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Customer Service Executive

RM 3,000 - RM 3,499 / month

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Requirements Fresh graduate are welcome to apply (with minimum SPM) Available to join on immediately Must able to communicate in English and Mandarin MBBS holders are welcome Responsibility Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel Obtain all necessary information, check on systems and align with customer needs Checking the availability, arranging and scheduling appointments according to doctor/specialist availability Assist customers with essential guidance and accurate information (medical-related) Serves as the frontline liaison between healthcare providers and patients Ensuring smooth communication and facilitating the delivery of high-quality care Handling general inquiries, scheduling appointments, and providing information about medical services and policies Middle person in charge between patient and hospital Working timing Monday to Sunday - 8am to 8pm (Operation timing) 5 Working days (2 Off days - depends on schedule) Working Location Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur) Office building beside MRT Ampang Park Station Benefits Salary Package Base pay: RM2500.00 - RM2700.00 KPI allowance: up to RM500.00/month Attendance allowance: RM100.00/month Additional Benefits Annual Increment (Performance-based) Annual Bonus (Performance-based) OT allowance (If applicable) Shift allowance (If applicable) Training and proper guidance will be provided