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CUSTOMER SERVICE EXECUTIVE

RM 2,000 - RM 2,499 / month

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• On time respond to customer's inquiries (quotation, document, etc.) • Handle customer’s order, schedule, delivery confirmation and follow up • Manage documents such as invoice, custom form etc. • Able to resolve customer interactions, transactions, comment, and complaints. • To coordinate between internal (operations) and external parties: factory in order to manage work flow. • Dealing with customer on forecast & demand, preparing and adjusting accordingly. • Negotiate with internal and external team via phone, email, or face to face meeting with all parties and customer (when needed) • To support variety of inquiry such as documentation by working with internal counterparts • Coordinate internal process, monitoring and reporting some internal key indicators • Understand customer's demand and order trend • Support on customer's account maintenance