CUSTOMER SERVICES SEA & FREIGHT

1. CUSTOMER INTERACTION : o Respond to customer inquiries promptly via phone, email, and chat. o Provide accurate information about product, services, and policies. o Assists customers in placing orders, processing returns, and handling billing questions. 2. ISSUES RESOLUTION : o Identify and resolve customer issues in a timely and efficient manner. o Escalate complex or unresolved issues to the appropriate department or supervisor o Follow up with customers to ensure their concerns are fully addressed and they are satisfied with the resolution. 3. CUSTOMER RECORDS . o Maintain accurate and up-to-date customer records in the company’s CRM system. o Document all customer interactions and transactions according to company procedures. 4. PRODUCT KNOWLEDGE o Stay informed about the company’s product, services, and promotions. o Provide customers with expert advice and recommendations based on their needs. 5. FEEDBACK AND IMPROVEMENT : o Gather and report customer feedback to help improved products, services, and customer experience. o Participate in team meetings and training sessions to stay updated on best practices and company policies 6. TEAM COLLABORATION : o Work Closely with other departments, such as Marketing, and operations, to resolve customer issues and improve overall service delivery. o Support team members and contribute to a positive work environment. QUALIFICATIONS: o Education: Diploma or equivalent, Associate’s or Bachelor’s degree in a related field is a plus. o Experience: 1-2 years of experience in a customer service role, preferably in a call centre or Logistic environment. o Skills : Strong communication skills, both verbal and written. o Excellent problem-solving and conflict- resolution abilities. o Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. o Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. o A positive, empathetic, and patient attitude when dealing with customers. o Excellent communication skills. Both verbal and written.