Receptionist cum Admin

1. Customer Appointment Management: • Organize and schedule customer appointments. • Maintain an updated appointment calendar to optimize staff scheduling and customer flow. • Maintain client records, including contact details and service history, in the salon’s management system. • Track appointment bookings, send personalised reminder prior to the appointment and cancellations to ensure smooth scheduling. 2. Customer Service: • Greet clients with a warm and welcoming attitude. • Answer phone calls and respond to customer inquiries about services, prices, and availability. • Handle customer complaints or concerns with professionalism, escalating issues to the Salon Manager when needed. • Inform customers about the festival closure. 3. Cleaning and Tidying: • Ensure the reception area, waiting area, and salon entrance are clean, organized, and welcoming. • Assist in general salon cleanliness and hygiene standards. 4. Receive and Distribute Letters/Packages: • Handle incoming mail, deliveries, and packages. • Receive and check in products, packages, and salon supplies, ensuring accuracy. • Distribute received items to the appropriate team members or store them in designated areas. • Ensure inventory is organized and assist in tracking stock levels, perform weekly stock take. 5. Ad-Hoc Duties: • Assist with inventory management, such as restocking retail products. • Help with the preparation of customer invoices and billing. • Assist salon staff with administrative tasks when necessary. • Update monthly Duty Roster. • Perform any additional duties as assigned by the Salon Manager. Job Requirements 1) Candidate must possess at least SPM Holder. 2) Required language(s): Bahasa Malaysia, English 3) Good literacy in using Microsoft word, Excel application 4) Good communication & interpersonal skills