Revenue & Collection Coordinator | Fintech Industry
RM 2,000 - RM 2,499 / month
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Position: Revenue & Collection Coordinator Industry: Fintech Working Duration: 12 months contract (3 months (probation) + 9 months) Working Location: Bandar Utama, Petaling Jaya, 47800, Selangor (WFO) Working Day/Hours: Monday – Friday; 8:45am – 6pm Salary: Basic up to RM1,920 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance + Meal Allowance: RM230 + Ride Allowance: RM250 + Parking Allowance: RM100 Job Description: - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on customer's financial situations - Fulfil the KPI’s established by Collection managers - Provide high-quality customer service for delinquent clients based on best practices Skills and knowledge: - Problem-solving and argumentation ability - Excellent communication skills - Negotiation skills to persuade customers to repay the debt - Proven experience as a Collection Specialist or similar role - Customer-oriented and has good customer service skills - Able to work under stress - Good interpersonal skills - Honest, pro-active, customer-oriented and detail-focused - Meticulous and timeliness in meeting deadlines - Team player If you are interested to apply, please forward your latest resume to [email protected] or [email protected] Subject: Job Application - Revenue & Collection Coordinator