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Software Engineer
RM 3,000 - RM 3,499 / Per Mon
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About the Team As a team, we are responsible for implementing and managing tools and processes that facilitate the automation of IT operations. Our tasks include monitoring and analyzing data, troubleshooting issues, and implementing solutions. Our goal is to improve efficiency and reliability in our operations. Role Software Engineer develops and maintain AIOps solution for various IT systems, on Prem and/or Cloud environment to ensure optimum performance of the IT operations. Work together with other teams to ensure end objectives are met. Stay up to date with AIOps technologies. Responsibilities Monitor and Analyze Data – Events, Topology, Performance data from various IT systems, both on Premise and Cloud Environments. This includes identifying patterns, trends, and anomalies that could indicate issues or opportunities for improvement. Understand how the different data sets correlate with each other. Troubleshoot Issues - and resolving them as quickly and efficiently as possible. This requires a deep understanding of IT systems and the ability to think critically and creatively to find solutions. Understand technical architectures, capacity, tooling needs, existing automation, and new service launch plans. Implement Solutions - to improve the overall efficiency and reliability of IT systems. This could involve automating processes, optimizing workflows, or deploying new technologies. Write and review code, develop documentation and capacity plans, and debug challenging problems. Maintain and improve system performance in production environment. Identify opportunities to improve practices and procedures through analytics and technology Practice sustainable incident response and blameless postmortems Collaborate with Cross Functional Team - collaborate effectively with cross-functional teams. This includes working with developers, operations teams, and other stakeholders to ensure that systems are functioning optimally and meeting business objectives. Qualifications Bachelor's degree in Computer Science / related technical field or equivalent experience 1+ years’ experience in software development 1+ years’ experience in software troubleshooting and support of IT systems – both On Premise and Cloud Environments