CUSTOMER SERVICE UNIT

Customer Support Management: • Handle all inbound and outbound customer inquiries, including returns, exchanges, refunds, complaints, and order modifications, ensuring timely and professional resolution. • Act as the primary point of contact across multiple communication channels, including phone, WhatsApp, and email, delivering a seamless and efficient customer experience. Complaint Resolution: • Take ownership of customer complaints, ensuring thorough investigation, timely resolution, and that corrective actions are effectively implemented and verified for long-term impact. Documentation & Logistics Coordination: • Oversee the generation and management of airway bills, delivery documents, and handover process documentation to ensure smooth and accurate delivery processes. • Excellent verbal and written communication skills. • Experience in providing customer service support. • Strong problem-solving abilities and patience when dealing with customers. • Willingness to follow SOPs and company policies diligently. • 5 working days, with a fixed schedule that may include weekends and public holidays if needed. • Have knowledge in quality assurance and construction project sites or related to development industry is strongly encouraged. • To assist in the team of strata properties in accordance to the house rules and building bylaws. Requirements: • At least 2 years of working experience in high rise residential / commercial property management. • Customer service oriented, matured, self motivated and trustworthy. • Good written & spoken communication skills in English and Bahasa Malaysia. • Willing to travel (site & local authority office) • Having own vehicle