Reservation Agent

Overview of duties • Responsible for reservations made by telephone, fax or email and handles all associated operations • Responsible for maximizing occupancy/room rate/revenue at all times and maintaining a consistently high standard of operation customer service within reservations departments • Increases and optimizes room sales in line with the brand and hotel’s sales and policy" Main responsibilities Professional techniques / Production • Provides a friendly and personal welcome to guests • Handles reservations with a positive sales attitude and operate systems in accordance with company standards. • Ensures that reservations are taken according to management decisions of selling strategies. • Ensure group blocks accuracy in business on the books. • Ensure all activities and traces are followed up on in a timely manner and results of such recorded. • Ensures turn away are recorded accordingly • Ensures that all daily and monthly reports are being filed. • Ensure all traces are being followed up in a timely manner and results are recorded. • Ensures duties carry out according to company standards and checklists are being used. • Handles reservations by applying the various step-by step processes defined by the brand • Ensure reservation details are precise and correct as this is to ensure smoothness upon check in at the front desk. • Comply with all systems and procedures as laid down by the management. • Comply with safety regulations and ensures its application • Assist in optimizing occupancy and average room rates • Rapidly identifies new customer and modifies the sales pitch accordingly. • Be fully conversant with OPERA, PMS System and maintain good communication skills for handling reservations inquiries. • Ensure all reservations and operate systems in accordance with company standards. • Ensure knowledge of overbooking policy and to accept through benefits of results achieved. • Maintain accurate ongoing records of controls applied to all systems. " Team management and cross-departmental responsibilities • Attends departmental communication meetings and training. • To be ready and responsible when assigned to perform any other duties as designated by higher management" Commercial / Sales • Makes every effort to meet customer needs to conclude a sale Management and administration • To discharge duties in an effective and efficient manner