Supervisor (F&B Background)

• Oversee the service of all food & beverages within the outlet in absence of the Asst. Manager or Manager • Working shifts as and when required • Has a knowledge of Barista/making coffee and beverage experience. • Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time. • Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times. • Complete minor food preparation tasks as necessary to assist with food service • Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints • Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary. • Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service. • Identifying and maximize up selling opportunities for profitable sales growth • A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process. • Report and liaise regularly with management team regarding departmental performance and ensure they are informed of any relevant information or issues. • Knowledge of health & safety and food safety in a catering environment • Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE •Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of beverage bills within all departments, and cashing up of tills as per Sodexo Cash Handling Policy • Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items • A positive working relationship with the client is evident. • Undertake any other reasonable task as directed by the Management.