Customer Service Executive(Insurance domain)

Responsibilities: Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Resolve customer issues by providing accurate information and effective solutions. Maintain detailed records of customer interactions and feedback. Collaborate with internal teams to ensure prompt resolution of complaints and escalations. Build positive relationships with customers to enhance satisfaction and loyalty. Ensure compliance with company policies and service standards. Requirements: Bachelor's degree or equivalent qualification. At least 1+ years experience in insurance as customer support/services Strong communication skills (verbal and written). Excellent problem-solving and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in Microsoft Office and CRM software. Experience in a customer service role is an advantage.