Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Quality Assurance Executive, Sales Enablement

Salary undisclosed
Checking job availability...
Original
Simplified
About The Opportunity

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and

agent behaviour.

  • Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Partner service
  • To maintain desired levels of productivity & accuracy on audits performed by self
  • To coach front line agents on overall SOP, Process and new changes
  • Perform deep dive analysis to identify the root cause of vendor pain & flag potential issues.

Partner with internal stakeholders to drive VSAT improvement projects

Duties And Responsibilities
  • Performs call monitoring and provides trend data to the site management team.
  • Uses quality monitoring data management system to compile and track performance at team

and individual level.

  • Performs monitors of vendor care chat, Call, and email responses.
  • Participates in call listening/ interaction deep dive programs to identify customer needs and

expectations.

  • Provides feedback to call centre team leaders and managers.
  • Analyse VSAT ratings for the country/ BPO to identify vendor pain points.
  • Flag non performing agents & support performance with coaching & feedback interventions via

team leader

  • Participate in weekly calibrations/ performance review calls with BPO partner to measure/track

or implement improvement initiatives

  • Participate in calibration calls to improve overall understanding & usage of QA Scorecard

Requirements
  • Ability to speak, read & write Tagalog & English Is mandatory
  • Good customer service skills and dedication to providing exceptional customer care

Who We Are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.