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Jobs or company...

Transformation Director

Salary undisclosed
Checking job availability...
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Keen to explore new opportunities and build your career instead of just having a job? A career at Tripple Stack Consulting is about being part of a purpose-led, high-performing firm that builds trust to solve real-world client problems. We are committed to making a difference for our clients. You will develop as a leader, be well-connected, work in a great, environment, and make a positive contribution where it matters.

You will be part of our multi-disciplinary Consulting team of proven professionals dedicated to Business Advisory, and focus Program/Project Management, where we provide our clients with insights into marketplace developments and global opportunities. As part of this team of professionals with deep sector knowledge, coupled with our operational and technical expertise, you will have ample opportunities to develop and carve out a roles that fit your personal career needs as we expand further into different markets!

Company Description

Tripple Stack Consulting is a global consulting firm, with a focus on helping businesses achieve operational objectives efficiently while prioritizing customer-centric strategies. With a diverse portfolio of clients across Africa, Europe, US, and Asia Pacific, we provide hands-on industry expertise to make a meaningful impact where it matters most. The specific placement will initially be primarily focused at one of our telecommunication clients for some of their more interesting transformation programs.

About the role:

We are looking for an experienced Transformation Director who has strong expertise in BSS System Implementations and Telco industry to lead a CRM & Billing implementation Project

Job Title: Transformation Director

Level: Project Leadership, C-1

Reporting To: Chief Information Officer (CIO)

Employment Type: Full-Time, Contract

Duration: 2 years

Location: Kuala Lumpur, Malaysia (Onsite presence required)

Tasks & Responsibilities:

a. Project Leadership & Strategy:

  • Lead the end-to-end CRM & Billing implementation project, ensuring alignment with strategic business objectives.
  • Develop and execute a comprehensive transformation strategy for the CRM & Billing system, integrating best practices in BSS system implementations within the Telco industry.
  • Establish clear project goals, milestones, and key performance indicators (KPIs) to measure success.

b. Program & Project Management:

  • Oversee planning, budgeting, resource allocation, and risk management for the transformation project.
  • Design robust project governance frameworks to monitor progress, ensure timely delivery, and manage project scope changes
  • Oversee coordination with cross-functional teams including IT, operations, finance, and external vendors to ensure seamless integration and execution.

c. Stakeholder Engagement & Communication:

  • Act as the primary point of contact to C-level & senior stakeholders.
  • Oversee and ensure regular project updates/ communications are sent to relevant stakeholders.
  • Cultivate strong relationships with internal and external partners to support project objectives and drive successful outcomes.

d. Technical & Industry Expertise:

  • Provide subject matter expertise in BSS system implementations and the Telco industry, guiding technical teams on best practices and emerging trends.
  • Oversee the customization, integration, and deployment of the CRM & Billing system to meet specific business and regulatory requirements.
  • Ensure adherence to industry standards, compliance regulations, and quality assurance processes throughout the project lifecycle.

e. Migration Strategy:

  • Design migration strategy aligned with best practices, industry standards & emerging technologies while meeting technical & business requirements.
  • Proactively identify risks associated with chosen migration strategy, and devise mitigations accordingly to protect project objectives & ensure minimal customer/ revenue impacts.
  • Oversee migration activities execution, and timely resolve escalated issues (if any).

f. Change Management & Continuous Improvement:

  • Lead organizational change initiatives to drive user adoption and maximize the benefits of the new CRM & Billing system.
  • Develop and implement training programs and knowledge transfer activities to empower staff and ensure operational readiness.
  • Oversee post-implementation performance monitoring and identify opportunities for continuous improvement and system optimization.

g. Risk Mitigation & Issue Resolution:

  • Proactively identify potential risks and implement effective mitigation strategies.
  • Oversee escalated issues resolutions, ensuring minimal disruption to project timelines and operational processes.

h. Hiring, coaching & Performance reviews:

  • Work with HR to hire candidates with skills & experience best-suited for project needs.
  • Provide coaching/ training to project team members if required/ to ensure quality project delivery.
  • Handle performance reviews, give timely feedback to project delivery team members for their work improvement and learning.

Qualifications:

a. Experience & Industry Expertise:

  • Proven track record of at least 15 years in project management and transformation initiatives, and at least 10 years in Project/ Program Director position – leading project teams of at least 20 team members
  • At least 5 years of experience specifically in CRM & Billing implementations and BSS system deployments
  • Deep understanding of the Telco industry, including regulatory requirements, operational challenges, and emerging technology trends.
  • Demonstrated experience leading large-scale IT projects and transformation programs in a dynamic, fast-paced environment.
  • Prior work experience in Asia is strongly beneficial.
  • Prior work experience with Chinese vendors is strongly beneficial.

b. Educational Background:

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. An advanced degree is preferred.
  • Relevant project management certifications (e.g., PMP, PRINCE2) are highly desirable.

c. Technical & Analytical Skills:

  • Strong analytical, problem-solving, and decision-making capabilities.
  • Proficiency in project management tools and methodologies, with the ability to translate complex technical concepts into actionable strategies.
  • Familiarity with CRM systems, billing platforms, and related telecommunications technologies.

d. Leadership & Communication:

  • Exceptional leadership skills with a proven ability to inspire, motivate, and guide cross-functional teams.
  • Excellent verbal and written communication skills, capable of articulating complex ideas to diverse audiences.
  • Experience in managing stakeholder relationships and negotiating with vendors and external partners.

Other requirements:

  • Ability to work onsite in Kuala Lumpur, Malaysia, and manage a diverse, multi-cultural team.
  • Flexibility and adaptability to drive change in a dynamic and evolving organizational environment.
  • Willingness to commit to a 2-year contract, with potential for extension based on project outcomes.

We are specifically looking for BSS Transformation Director experience for telco - nothing else. If your experience is not specific to leading the overall BSS Transformation directive then kindly refrain from applying!

Available for Work Visa Sponsorship? No (Kindly do not apply if you do not have a right to work in Malaysia)

What we stand for:

  • We are obsessed with Customers - we do what is right by the customer to drive business performance.
  • We cannot help ourselves in delivering absolute exceptional quality.
  • Our team members are prized top-tier consultants with deep Telco and Tech experience.
  • We comfortably dive deep into complex challenges to deliver business results!
  • We challenge the status quo even if it means ruffling a few feathers – we ask the tough questions!

Tripple Stack Consulting is committed to a diverse and inclusive workplace. Tripple Stack Consulting is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Due to volume of applications, we regret only shortlisted candidates will be notified.