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Jobs or company...

Manager-Operations, HRSSC APAC

Salary undisclosed
Checking job availability...
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  • Scope: LAZADA and AIDC

LAZADA – SG, MY, TH, VN, PH & ID

AIDC – TW, HK, SG, MY, TH, VN, KR, JP, AU & IN

  • Involved in various HRSSC operations - to manage, execute and support, including but not limited to:

Foreign national recruitments (non-IA and non-IPT)

On-boarding and off-boarding

Employee movements

General HR queries

Co-ordinate actions related to HR policies and SOPs

Prepare/Generate documents

Contract management

Visa and work permit renewals

Government surveys/reporting

Preparing and raising annual HRO and HR services budgets, PRs and POs

Insurances (include senior management) – GTL, GCI, GPA, GM: hospitalization, outpatient & major medical

Benefits claims (include senior management) – iChoice (flexible benefits program) and LSA

Leave management (include senior management) – maternity, paternity, medical/hospitalization, marriage and compassionate

For insurances, benefits claims and leave management – cover all communications, publicity, training, co-ordination, support and proactive interventions

  • The main areas of responsibilities are to manage, execute and support initiatives/activities/tasks related to on-boarding and off-boarding, employee movements, HR queries, HR policies and SOPs, document requests, benefit enrolments, renewals, contract management, surveys, annual HRO and HR services budgets, PRs and POs preparation, leave management, insurance, etc.
  • Manage the day-to-day operations and ensure a high-quality HR service delivery.
  • Implement operational strategies and processes to enhance efficiency and effectiveness of delivery of HR services.
  • Collaborate closely and at eye-level with various stakeholders, including but not limited to:

Country CPOs and their HR teams

HRGs/HRBPs

HR CoEs

People Tech

Procurement

Legal

Finance/Treasury

WPS

IT

  • Monitor/Track key performance indicators (KPIs) for HRSSC APAC Operations to measure service quality, identify trends, and implement corrective actions, as necessary.
  • Continue to support and drive development and training of team members – so that HRSSC APAC Operations continue to move towards becoming a high-performing team.
  • Responsible for HRSSC APAC communications, publicity, training, co-ordination, support and proactive interventions - for all in-scope, above-mentioned HR services.
  • Ensure compliance with local labour laws and regulations, as well as internal policies and procedures across APAC.

Job Requirements

Bachelor's degree in Human Resources or related field

5+ years in HR, with proven experience in HR operations

Self-motivated, great sense of ownership, analytical and data-oriented

Outstanding interpersonal and communication skills (written and oral)

Familiarity with MS Office (specifically Excel and PowerPoint)

Proficient in English communication - both oral and written

Proficient in Mandarin/Chinese communication - both oral and written

Multitasking, Adaptable and Agile - in all, able to work in a fast-paced environment

Professional certification in project management (e.g. PMP) or continuous improvement (e.g. six-sigma) is a plus

SEA and CN regional exposure and experience is a plus