Epicareer Might not Working Properly
Learn More

Client Sales Manager

Salary undisclosed

Checking job availability...

Original
Simplified
Job Title: Client Sales Manager (Mandarin Speaker)

Working Arrangement: Hybrid (Combination of office & work from home).

Location: Kuala Lumpur

About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia, and Australia.

Job Description

We are seeking a client manager for managing and growing client relationships, understanding client needs, and aligning CED’s solutions to help clients achieve their business objectives. This role requires an in-depth understanding of CED’s portfolio, industry knowledge, and excellent interpersonal skills. The Client Manager works collaboratively with internal teams to deliver outstanding customer experiences, ensuring long-term loyalty and business growth.

Key Responsibilities

  • Responsible to develop the sales and key account management in Malaysia and other countries to be assigned in the future.
  • Build and maintain strong relationships with key client stakeholders to ensure satisfaction and loyalty.
  • Develop and implement account plans, aiming to exceed revenue and client retention targets.
  • Understand client needs, industry trends, and competitive landscape to position CED’s solutions effectively.
  • Achieve or exceed assigned sales and profitability targets
  • Work closely with CED’s technical, operations, and consulting teams to develop solutions and ensure accurate delivery expectations.
  • Participate in negotiations and contract renewals to secure favourable terms for both CED and the client.
  • Serve as the main point of contact for clients, proactively addressing concerns and resolving issues in a timely manner.
  • Measure client satisfaction and develop action plans to improve service quality as needed.
  • Foster a client-centric culture by providing regular feedback to internal teams to ensure continuous improvement.
  • Maintain accurate records of client interactions, opportunities, and account activities using CRM tools.
  • Prepare regular reports on account performance, client feedback, and progress toward account objectives.
  • Present quarterly business reviews (QBRs) and other updates to clients and internal leadership.

Qualifications & Skills:

  • Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
  • Minimum of 2 years of experience in client management, sales, or account management in the IT industry or related field.
  • Strong relationship-building and communication skills
  • Proven ability to achieve sales and revenue targets
  • Proficiency in CRM software and Microsoft Office Suite
  • Customer-focused, results-driven, proactive, and collaborative.
  • Outstanding written and verbal communication in English, Bahasa Malaysia and Chinese
  • Have minimum knowledge of IT solution
  • Willing to travel within country and overseas if required