Collection Agent - ShopeePayLater, Seamoney (6-month-contract)
Salary undisclosed
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Job Description
- Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
- Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
- Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
- The focal point for customer enquiries relating to repayment on overdue accounts.
- Possess minimum SPM or equivalent.
- Experience in collections or in a call centre background is a plus.
- Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
- Have good composure and showcase excellent problem-solving solving skills.
- Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |