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Job Description
Team Management and Oversight:
Team Management and Oversight:
- Lead, mentor, and manage a team of contract staff responsible for processing daily document verification volumes.
- Allocate tasks effectively to ensure timely completion of daily operations.
- Conduct regular QA checks on submitted work to ensure adherence to quality and accuracy standards.
- Provide feedback and training to team members to enhance performance and maintain operational excellence.
- Develop and implement SOPs for verifying documents submitted for SeaMoney credit products.
- Review and validate key customer information, including identity documents, income verification, and supporting materials.
- Identify discrepancies, missing details, or potential fraudulent documents, and escalate issues as required.
- Ensure all documentation and processes align with underwriting guidelines and local regulatory standards.
- Mitigate risks associated with daily operations to safeguard the company’s reputation and compliance standing.
- Serve as the approving authority for high-risk or complex credit applications.
- Monitor and ensure accuracy in data entry performed by the team, maintaining data integrity and reliability.
- Design and refine workflows to address changing business needs and optimize operational efficiency.
- Collaborate with internal teams to resolve documentation issues or obtain additional information from customers.
- Support the development and implementation of systems and tools to enhance team productivity.
- Actively participate in business decision-making processes to address operational challenges and support company objectives.
- Provide insights to improve the credit underwriting framework, ensuring alignment with organizational goals.
- Drive process improvements to enhance customer satisfaction and operational efficiency.
- Bachelor’s degree in finance, business administration, or a related field.
- Proven experience in credit underwriting operations, document verification, or a similar role, with team management experience preferred.
- Proven ability to consistently deliver high-quality work within stringent deadlines as required.
- Strong knowledge of credit and risk assessment processes.
- Excellent attention to detail with the ability to identify discrepancies and detect potential fraud.
- Ability to develop and optimize workflows and SOPs.
- Strong leadership and team management skills with a focus on driving performance and maintaining quality standards.
- Exceptional communication and stakeholder management skills.
- Proficient in using digital tools and systems for document processing and record-keeping.