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Job Description
- Identify areas where process improvements can be made across the organization, and work with cross-functional teams to develop and implement improvement initiatives.
- Analyze existing processes to identify inefficiencies, redundancies, and areas where improvements can be made.
- Develop process maps and documentation to help teams understand current processes and identify areas for improvement.
- Work with technology teams to identify opportunities to automate processes and reduce manual effort.
- Develop and implement metrics to measure the success of process improvement initiatives, and communicate progress to stakeholders.
- Provide training and support to teams to help them understand new processes and tools, and ensure that changes are implemented effectively.
- Stay up-to-date with industry trends and best practices in process improvement.
- Bachelor's degree in a related field or equivalent work experience.
- 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement, candidate with background in Training or Quality Assurance in Operations are encouraged to apply.
- Excellent analytical and problem-solving skills, with a demonstrated ability to identify areas for improvement and develop effective solutions.
- Strong communication and interpersonal skills, with a proven ability to work with cross-functional teams.
- Experience with process mapping and documentation tools, such as Visio or Lucidchart.
- Proficiency in HTML/Javascript is a plus.
- Proficiency in Microsoft Office and other data analysis tools.
- Certification in Lean Six Sigma or other process improvement methodologies is preferred
- Proficiency in business-level English is required for this position, added proficiency in Mandarin is a plus.