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Process Improvement Specialist

Salary undisclosed

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Job Description

  • Identify areas where process improvements can be made across the organization, and work with cross-functional teams to develop and implement improvement initiatives.
  • Analyze existing processes to identify inefficiencies, redundancies, and areas where improvements can be made.
  • Develop process maps and documentation to help teams understand current processes and identify areas for improvement.
  • Work with technology teams to identify opportunities to automate processes and reduce manual effort.
  • Develop and implement metrics to measure the success of process improvement initiatives, and communicate progress to stakeholders.
  • Provide training and support to teams to help them understand new processes and tools, and ensure that changes are implemented effectively.
  • Stay up-to-date with industry trends and best practices in process improvement.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement, candidate with background in Training or Quality Assurance in Operations are encouraged to apply.
  • Excellent analytical and problem-solving skills, with a demonstrated ability to identify areas for improvement and develop effective solutions.
  • Strong communication and interpersonal skills, with a proven ability to work with cross-functional teams.
  • Experience with process mapping and documentation tools, such as Visio or Lucidchart.
  • Proficiency in HTML/Javascript is a plus.
  • Proficiency in Microsoft Office and other data analysis tools.
  • Certification in Lean Six Sigma or other process improvement methodologies is preferred
  • Proficiency in business-level English is required for this position, added proficiency in Mandarin is a plus.