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GUEST SERVICE ASSISTANT
Salary undisclosed
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-Welcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all data are always entered completely into the hotel systems in accordance with reservation - When on night duties, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival or departures whenever maybe the case - Always sell the hotel products and services by using up selling and any suggestive selling -Prepare necessary reports as requested - Well knowledge in term of Ifca system