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Job Description
Job Summary
The Waitstaff is responsible for delivering exceptional service to guests by ensuring a smooth and enjoyable dining experience. This role requires a proactive individual who can handle customer interactions professionally, maintain efficiency during service, and uphold the standards of the restaurant and cocktail bar.
Working Hours
Shifts are typically from 2:30 PM to 12:00 AM.
Key Responsibilities
Guest Service
- Greet guests warmly, present menus, and provide recommendations based on their preferences.
- Take food and beverage orders accurately and relay them promptly to the kitchen and bar.
- Serve food and drinks efficiently while ensuring proper presentation and quality.
- Check on guests throughout their dining experience to ensure satisfaction and handle any requests professionally.
- Provide accurate billing and process payments using the POS system.
Service Operations
- Set up and prepare tables, ensuring cleanliness and proper arrangement of tableware, glassware, and condiments.
- Maintain the cleanliness and organization of service areas, including bar and dining spaces.
- Assist in opening and closing duties, including restocking supplies and resetting tables.
- Ensure compliance with restaurant service standards and hygiene regulations.
- Communicate effectively with kitchen and bar teams to ensure smooth operations.
Quality and Hygiene Standards
- Adhere to food safety and sanitation protocols, including proper handling of glassware and utensils.
- Ensure all beverages and dishes are served at the correct temperature and presentation.
- Report any service issues or guest concerns to the management promptly.
Team Collaboration
- Work closely with other team members to ensure efficient service and a positive guest experience.
- Assist in special events, private hires, and functions as required.
- Support new team members by providing training and guidance when necessary.