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IT Technical Support Specialist ( Mandarin Speaker)

RM 2,800 - RM 3,500 / month

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We’re looking for a Technical Support Specialist to join our growing team at Tunaipro. If you love solving problems, helping customers, and working with software solutions, we’d love to hear from you!

Responsibilities:

  • Provide timely and effective technical support to customers via chat and phone.
  • Troubleshoot software-related issues and guide users through solutions.
  • Assist customers with product setup, onboarding, and troubleshooting.
  • Collaborate with the development team to report bugs and suggest improvements.
  • Maintain clear documentation of customer interactions and common issues.
  • Stay updated on product updates and new features to provide the best support.