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IT Technical Support Specialist ( Mandarin Speaker)
RM 2,800 - RM 3,500 / month
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We’re looking for a Technical Support Specialist to join our growing team at Tunaipro. If you love solving problems, helping customers, and working with software solutions, we’d love to hear from you!
Responsibilities:
- Provide timely and effective technical support to customers via chat and phone.
- Troubleshoot software-related issues and guide users through solutions.
- Assist customers with product setup, onboarding, and troubleshooting.
- Collaborate with the development team to report bugs and suggest improvements.
- Maintain clear documentation of customer interactions and common issues.
- Stay updated on product updates and new features to provide the best support.