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Live Customer Support Agent (Japanese Speaker)_(Mon-Fri/8AM-5PM)_Permanent

  • Full Time, onsite
  • Trinity Workforce Solution Sdn Bhd
  • Damansara Jaya, Malaysia
RM 8,000 - RM 9,000 / month

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Role : Live Customer Service Agent : Japanese speaker

Location : Damansara Uptown, Imazium

Working days / Hour : Mon to Fri, 8am to 5pm

Type : Permanent

Responsibilities:

Call Center Sales Agent responsible for achieving call center metrics and driving

sales ecommerce revenue for clients.

Assist customers in purchasing client products online, by walking them step by step

through purchase, or building a custom cart and sending the link to the customer for purchase.

When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team

Triage support and billing inquiries and direct customers to the appropriate channels

Requirements :

Min Diploma / Degree in any field.

Local with JLPT N1 or native Japanese At least 1 year experience in BPO Customer Service or sales

Experience as a sales representative in a call center environment

Direct SaaS/Cloud/Platform selling experience

Direct Cloud PBX Product selling experience

Salesforce CRM experience preferred

Knowledge of solution-selling technique

Utilize Customer Relationship Management (CRM) tool

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM9,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Are you having JPLT Cerificate?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Preferred)
  • English (Preferred)

Work Location: In person