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In-House Office IT

RM 2,800 - RM 4,500 / month

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  • Willing to handle/hands on physical tasks on server/IT devices’ setup, DC infra maintenance, physical walk-in troubleshoot. Will also need to support additional operations task as supervising shipping, network jobs, vendor management.
  • Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
  • To manage, troubleshoot and monitor the infrastructure, and provide on-going support for the information system hardware, software application systems, antivirus, email, firewall, networking, printers, telephone PABX system, CCTV are operating efficiently.
  • Responsible for the daily operation and maintenance management of the company's network systems, servers, storage systems and desktop support systems.
  • Supports all Network LAN/WAN/Security/VoIP by designing, implementing, and troubleshooting needed data connectivity. The Network Engineer will work with other Network Engineers, Network System Administrators, and 3rd party vendors; stay up to date on new solutions and recommend ways that can better support CNO.
  • Responsible for computer related software (hardware & software) at Office, printers, switches, cabling – LAN (Local) and WAN (Wide).
  • Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholders.
  • Coordinate and maintain office Meeting Rooms Video Conference and Audio Visual (AV) System Setup.
  • Responsible for the installation, deployment, management, and maintenance of windows system, including Active Directory (AD) domain settings, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) and system security hardening.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Managing inventory & spares of IT equipment.
  • Maintaining proper (Turn Around Time) TAT of PC / printer repairs with vendors.
  • Responsible for the maintenance of network access, server structure, directory structure, user access and user profile.
  • Ensure the security of data, policy, devices, and backup system up to date.
  • To work with consultants in implementing new systems.
  • To address and follow up on IT issues which cannot be solved immediately.
  • To provide overall IT support in managing hardware/networking system of Company
  • Maintain and manage network and security appliances: Firewall, switch, router etc.
  • Troubleshoot network issue within SLA.
  • Monitor and solve security alerts.
  • Involved in IT network infrastructure design for new project implementation.
  • Monitor and perform network health checks on performance and availability.
  • Create and manage Business Continuity Plan and Disaster Recovery Plan.
  • Create documentation for IT infrastructure and setup information.
  • Troubleshoot PC/Laptop and network whenever necessary.
  • Ensure proper recording and close of all issues.
  • Monitoring and managing day to day internal IT Infrastructure operations.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholders.
  • Daily System Administration and support (Accounts creation, termination, etc...).
  • Documentation (Inventory, IT Drawings, IT related documentation).
  • Communication with IT Vendors in various categories.
  • Ad hoc duties as assigned.

Job Type: Full-time

Pay: RM2,800.00 - RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)