I
In-House Office IT
RM 2,800 - RM 4,500 / month
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- Willing to handle/hands on physical tasks on server/IT devices’ setup, DC infra maintenance, physical walk-in troubleshoot. Will also need to support additional operations task as supervising shipping, network jobs, vendor management.
- Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
- To manage, troubleshoot and monitor the infrastructure, and provide on-going support for the information system hardware, software application systems, antivirus, email, firewall, networking, printers, telephone PABX system, CCTV are operating efficiently.
- Responsible for the daily operation and maintenance management of the company's network systems, servers, storage systems and desktop support systems.
- Supports all Network LAN/WAN/Security/VoIP by designing, implementing, and troubleshooting needed data connectivity. The Network Engineer will work with other Network Engineers, Network System Administrators, and 3rd party vendors; stay up to date on new solutions and recommend ways that can better support CNO.
- Responsible for computer related software (hardware & software) at Office, printers, switches, cabling – LAN (Local) and WAN (Wide).
- Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholders.
- Coordinate and maintain office Meeting Rooms Video Conference and Audio Visual (AV) System Setup.
- Responsible for the installation, deployment, management, and maintenance of windows system, including Active Directory (AD) domain settings, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) and system security hardening.
- Research, diagnose, troubleshoot, and identify solutions to resolve issues.
- Managing inventory & spares of IT equipment.
- Maintaining proper (Turn Around Time) TAT of PC / printer repairs with vendors.
- Responsible for the maintenance of network access, server structure, directory structure, user access and user profile.
- Ensure the security of data, policy, devices, and backup system up to date.
- To work with consultants in implementing new systems.
- To address and follow up on IT issues which cannot be solved immediately.
- To provide overall IT support in managing hardware/networking system of Company
- Maintain and manage network and security appliances: Firewall, switch, router etc.
- Troubleshoot network issue within SLA.
- Monitor and solve security alerts.
- Involved in IT network infrastructure design for new project implementation.
- Monitor and perform network health checks on performance and availability.
- Create and manage Business Continuity Plan and Disaster Recovery Plan.
- Create documentation for IT infrastructure and setup information.
- Troubleshoot PC/Laptop and network whenever necessary.
- Ensure proper recording and close of all issues.
- Monitoring and managing day to day internal IT Infrastructure operations.
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
- Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholders.
- Daily System Administration and support (Accounts creation, termination, etc...).
- Documentation (Inventory, IT Drawings, IT related documentation).
- Communication with IT Vendors in various categories.
- Ad hoc duties as assigned.
Job Type: Full-time
Pay: RM2,800.00 - RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Preferred)