Restaurant Supervisor
Salary undisclosed
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Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
- Attend to guest requests and complaints, efficiently and courteously
- Ensure that the standards of Food and Beverage service are maintained
- Monitor and supervise small VIP functions not handled by the Banquet Department
- Ensure that the orders are delivered at the proper temperature
- Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
- Ensure the all tables are set up correctly and in a timely manner
- Provide feedback on customer complaints
- Ensure that all orders are carried out correctly
- Give special attention to all VIP guests
- Develop a good relationship with clients
- To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
- To always practice LQE and MO Pillars daily in the operations
- Attend all training sessions and courses, briefings and meetings as required
- Look continuously for ways to improve the quality service and surpass the standards
- Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department
- Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
- Show a positive, energetic and caring attitude at all times towards guests and fellow employees