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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Any Question? Contact us
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Jobs or company...

Customer Experience (CX) Operations Trainer

Salary undisclosed
Checking job availability...
Original
Simplified

At Castlery, we're seeking an experienced trainer with a passion for empowering individuals through impactful and engaging training programs.

In this role, you'll collaborate closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.

Your key responsibilities will include leading onboarding sessions for new hires, providing ongoing learning opportunities for current team members, and mentoring staff on processes and knowledge to drive performance and ensure compliance.

This position is ideal for someone who thrives in a fast-paced, dynamic, and ever-evolving environment.


Core Responsibilities

  • Delivery of onboarding training while developing and maintaining onboarding materials
  • Mentoring new and existing team members to improve performance and meet regularly with CX Manager to report progress
  • Work closely with key functions to identify training needs or improvements
  • Work with CX Shared Service team to develop global CX training framework, with periodic review of the training program, materials and delivery for effectiveness and relevance to existing processes, systems, products, customer needs and trends

Requirements

  • Must be highly self-motivated and customer-centric
  • Excellent in planning, organization and implementation skills
  • Strong communication skills with presentation/facilitation skills
  • Proven ability to create training materials using basic instructional design methods
  • Hands-on attitude and high attention to details
  • Deep understanding of adult learning concepts and techniques

Position Details:

  • Job Location: Infinity8 Reserve Mid Valley Southkey, Level 28
  • Job Arrangement: Onsite

What we promise

Our first promise - the ride of a lifetime

You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

Our second promise – a place to thrive

We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.