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Customer Experience Operations (Logistic Industry) - English Speaker

RM 2,700 - RM 3,000 / month

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Position: Customer Experience Operations ( 1 year contract)
Location: Uptown Damansara
Basic Salary: RM2700 - RM3000 (based on education and experience)
Working Time: Monday to Friday (8AM/9AM - 6PM/7PM) , Saturday (Half Days)

Job Description:

  • Provide timely assistance and resolutions to customer inquiries and issues
  • Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
  • Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery.
  • Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization.
  • Identifies and mitigates potential issues to ensure a seamless customer experience.
  • Manages customer cases and service requests efficiently, documenting interactions accurately
  • Assists customers in tracking their shipments and providing real-time updates.
  • Performs other duties as assigned

Job Requirements:
- Proficient in speaking in English
- SPM holders with minimum 1 year of experience in customer service
- Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided

Allowances:
Fix contact centre allowance: RM400/month
Contractual bonus : 1 month (depend on performance)

Job Type: Contract

Pay: RM2,700.00 - RM3,000.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • How well can you speak English in a scale of 1-10?
  • Please note that the interview will be fully physical
  • Where you are currently living?
  • What is your notice period?
  • Mobile phone number for a phone screening call (eg:0123456789)

Work Location: In person