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Travel Consultant

RM 2,500 - RM 4,000 / month

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Job Summary

  • Under the guidance and supervision of the Team Leader, consistently do bookings and liaise with clients on their travel plans and get them cost effective fares with the optimal routing

Duties and Responsibilities:

  • Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
  • Respond to client’s email within the Service Level Agreement (SLA)
  • Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
  • Handle client's documents requirements for VISA applications
  • Understand the client’s needs in order to provide efficient service at all times
  • Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
  • Handle client's feedback and escalate any complaints to the Team Leader and Manager
  • Follow up and keep track of ticketing deadlines and schedule changes and inform clients

Requirements:

  • Fluent in English is a must
  • Possesses a basic Diploma/Bachelor Degree, preferably in Travel
  • Minimum 3 years of experience in the Travel Industry
  • Able to communicate with a wide range of people at all levels, both within and outside the Company
  • Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Application Question(s):

  • Are you open to working on a shift schedule?

Work Location: In person