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Technical Support Specialist (PJ Office)
RM 2,300 - RM 3,500 / month
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IMMEDIATE VACANCY
Position: Technical Support Specialist (MSC)
Location: Petaling Jaya
Duration: Permanent
Industry: IT Industry
Key Responsibilities
- Provide on-site and remote technical support (Level 1/2) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Respond to IT support tickets and service requests in a timely manner, ensuring thorough documentation and resolution.
- Collaborate with the IT team to implement and maintain IT infrastructure, systems, and policies.
- Monitor and maintain inventory of IT equipment and supplies.
- Support remote users through various communication channels, including phone, email, and remote desktop tools.
- Troubleshooting and Diagnostics, Conduct Preventive Maintenance as specified and on schedule.
- Dispatching IT equipment to remote users and other facilities, when necessary.
- Perform onsite inspection to customers' premises, when necessary.
- Occasionally required to work after regular hours and or specific Stand-by duty, in line with the global business needs (to perform 24×7 Stand-by - No Shift work is required).
- Any other Technical related tasks as and when assigned by the reporting supervisor / manager.
What You’ll Need
- Any IT relevant experienced.
- Ability to work efficiently and independently in fast-paced, high-volume, multi-tasking environments with/or minimum supervision.
- Experience installing, configuring, Printers/Scanners and providing application support.
- Experience providing support for Network and System Administration
- Ability to diagnose and resolve basic technical issues.
- Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi).
- Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.)
- Fresh graduates / school leavers are welcome to apply - training provided however priority will be given to experienced applicants.
- Good communication skills (verbal and written) valuing customer oriented and cool temperament.
- Strong problem solving and analytical Skills.
- Ability to start immediately will be prioritised and added advantage.
Salary range: RM2300 – RM3500 (Depends on Experiences).
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,300.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Kindly provide current/expected salary for the position.
- Kindly assist to also share below prelim to us:
- Marital Status:
- Date of birth:
- Official Notice Period as per Offer Letter:
- Interview availability date:
- Alternate interview availability date:
Willingness to travel:
- 75% (Preferred)
Work Location: In person