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Reservation Assistant / Executive
RM 2,600 - RM 2,600 / month
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Responsibilities
- Deliver exceptional service with attention to guest needs and optimize the quality of hospitality.
- Coordinate the daily operations of the Reservation department.
- Collaborate with Sales on prepaid cards, group bookings, VIP bookings, corporate accounts, and adherence to cut-off dates.
- Ensure efficient communication and workflows between shifts and departments.
- Keep associates updated on room rate changes, promotions, and policies.
- Track cancellations and no-shows, and improve procedures.
- Maximize revenue through room upselling and manage guest bookings.
- Maintain strong relationships with travel agencies, corporate clients, and government bodies.
- Respond to all correspondence within 24 hours.
- Produce periodic room forecasts and collaborate with Sales & Marketing on statistical reports.
- Oversee room inventory and occupancy forecasts.
- Perform other duties as required by the superior.
Qualifications:
- Studies in Hotel Management, Business Administration, or related field (preferred).
- Relevant certifications or courses in hospitality management are an added advantage.
Experience:
- Experience:
- Previous experience in a reservation or front office role, ideally in a hospitality environment.
- Experience in supervising or managing teams is a plus.
- Experience in managing corporate accounts, group bookings, or VIP clients.
Job Type: Permanent
Pay: From RM2,600.00 per month
Benefits:
- Free parking
- Meal provided
Location:
- Kuala Lumpur (Preferred)