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Product Support Specialist (Prefer Mandarin Speaker)
Salary undisclosed
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- Respond promptly to customer inquiries and troubleshoot technical issues via phone, email or chat
- Provide accurate and helpful information to customers, guiding them through the resolution of their problems
- Maintain detailed records of customer interactions and follow up on open issues
- Escalate complex issues to the appropriate team or management
- Contribute to the continuous improvement of our customer support processes and procedures
- Collaborate with cross-functional teams to enhance the overall customer experience
- Minimum 2 years of customer support or call centre experience, preferably in the IT or technology industry
- Candidates must possess at least Diploma
- Proficient in English and Bahasa Malaysia, both written and verbal. In addition, being proficient in Mandarin will be an advantage
- Strong problem-solving and analytical skills to quickly identify and resolve customer issues
- Excellent communication and interpersonal skills, with the ability to provide a positive and empathetic customer experience
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
- Passionate about providing exceptional customer service and contributing to the team's success
- Competitive salary and benefits package
- Opportunities for career development and growth
- Supportive and collaborative working environment
- Health and wellness initiatives to promote work-life balance
- EPF, SOCSO