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GENERAL MANAGER

Salary undisclosed

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KEY RESPONSIBILTIES:

Embody and lead through Core Values of Integrity, Creativity and Excellence

Operational Management

· Oversee daily resorts operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments.

· Monitor and maintain service quality standards to enhance guest satisfaction.

· Ensure compliance with safety, hygiene, and quality standards, including adherence to applicable laws and regulations.

· Lead the development and implementation of policies and procedures to optimize operational efficiency.

Financial Management

· Develop and manage the resorts’ annual budget, including revenue, expenses, and profitability goals.

· Monitor financial performance through regular analysis of KPIs, such as ADR, RevPAR, and GOP.

· Analyse financial reports and recommend corrective actions to improve performance.

· Work with the finance team to ensure accurate forecasting and financial reporting.

Leadership and Team Management

· Develop and implement the hotel's strategic plan to achieve business goals and market positioning.

· Foster a positive and collaborative work environment that motivates employees and promotes teamwork.

· Provide visionary leadership to inspire and guide department heads and staff.

· Establish clear objectives and expectations for all team members.

· Analyze market trends and competition to identify opportunities for growth and innovation.

Strategic Planning and Marketing

· Develop and execute strategies to position the resorts as a market leader.

· Work closely with the sales and marketing team to drive occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).

· Identify and implement initiatives to improve guest loyalty and attract new business.

Guest Experience

· Actively engage with guests to ensure satisfaction and address any complaints or concerns promptly.

· Monitor guest feedback and implement improvements based on reviews and suggestions.

· Lead initiatives to enhance the guest journey and deliver personalized experiences.

Community and Stakeholder Engagement

· Act as the face of the resorts in the local community, fostering relationships with businesses, organizations, and the public.

· Collaborate with owners, investors, and other stakeholders to align the resort’s operations with business objectives.

Staff Welfare and Development

· Promote employee wellbeing through training, engagement, and recognition programs.

· Foster a supportive work culture focused on inclusivity and growth.

· Maintain an open-door policy to address employee concerns and gather feedback.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company car
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Vision insurance

Schedule:

  • Day shift
  • Early shift
  • Fixed shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kota Kinabalu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Management: 5 years (Preferred)

Location:

  • Kota Kinabalu (Required)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

Application Deadline: 03/01/2025
Expected Start Date: 03/01/2025