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GENERAL MANAGER
KEY RESPONSIBILTIES:
Embody and lead through Core Values of Integrity, Creativity and Excellence
Operational Management
· Oversee daily resorts operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments.
· Monitor and maintain service quality standards to enhance guest satisfaction.
· Ensure compliance with safety, hygiene, and quality standards, including adherence to applicable laws and regulations.
· Lead the development and implementation of policies and procedures to optimize operational efficiency.
Financial Management
· Develop and manage the resorts’ annual budget, including revenue, expenses, and profitability goals.
· Monitor financial performance through regular analysis of KPIs, such as ADR, RevPAR, and GOP.
· Analyse financial reports and recommend corrective actions to improve performance.
· Work with the finance team to ensure accurate forecasting and financial reporting.
Leadership and Team Management
· Develop and implement the hotel's strategic plan to achieve business goals and market positioning.
· Foster a positive and collaborative work environment that motivates employees and promotes teamwork.
· Provide visionary leadership to inspire and guide department heads and staff.
· Establish clear objectives and expectations for all team members.
· Analyze market trends and competition to identify opportunities for growth and innovation.
Strategic Planning and Marketing
· Develop and execute strategies to position the resorts as a market leader.
· Work closely with the sales and marketing team to drive occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
· Identify and implement initiatives to improve guest loyalty and attract new business.
Guest Experience
· Actively engage with guests to ensure satisfaction and address any complaints or concerns promptly.
· Monitor guest feedback and implement improvements based on reviews and suggestions.
· Lead initiatives to enhance the guest journey and deliver personalized experiences.
Community and Stakeholder Engagement
· Act as the face of the resorts in the local community, fostering relationships with businesses, organizations, and the public.
· Collaborate with owners, investors, and other stakeholders to align the resort’s operations with business objectives.
Staff Welfare and Development
· Promote employee wellbeing through training, engagement, and recognition programs.
· Foster a supportive work culture focused on inclusivity and growth.
· Maintain an open-door policy to address employee concerns and gather feedback.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company car
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Vision insurance
Schedule:
- Day shift
- Early shift
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kota Kinabalu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Management: 5 years (Preferred)
Location:
- Kota Kinabalu (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
Application Deadline: 03/01/2025
Expected Start Date: 03/01/2025