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Customer Service Executive || Fresh Graduate

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Damansara Jaya, Malaysia
RM 2,000 - RM 3,000 / month

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Skillset Recruitment Agency Sdn Bhd is the one stop recruitment provider for executive and non-executive employees across Malaysia. Actively recruiting the right fit talent that can fulfill our client needs. For this position, you will be working under one of our clients, a BPO company based in Ara Damansara, Petaling Jaya (15 mins walking distance to LRT).

Basic Salary:* RM 2,000 – RM 2,500 (Depends on project)*

Benefits:

  • KPI allowance up to RM500
  • Night shift allowance up to RM400
  • Overtime pay
  • Training Provided
  • EPF & SOCSO

Working Days/Hours: 5 days work, 2 days off, rotational shift

JOB REQUIREMENTS:

  • Minimum SPM in any field (passed with certificate).
  • At least 6 months experience in customer service industry.
  • Good communication and written skills in English and Bahasa Malaysia.
  • Able to start immediately.

JOB DESCRIPTION:

  • Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.

Job Types: Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (Required)

Language:

  • English (Required)

Work Location: In person

Expected Start Date: 02/19/2025