Sales & Marketing Executive

• Achieve Monthly Sales Targets: Drive monthly sales performance and contribute positively to annual profit goals through effective sales strategies and exceptional customer service. Ensure high levels of customer satisfaction by maintaining product quality and service excellence.
• Sales Strategy Implementation: Collaborate in the development and execution of sales strategies that align with company targets. Regularly review progress and suggest improvements.
• Customer Relationship Management: Actively develop new business opportunities while nurturing relationships with existing clients. Respond promptly to sales inquiries and ensure timely follow-up.
• Customer Complaints and Resolution: Address customer complaints professionally and liaise with the Quality Assurance (QA) and Production departments to implement corrective actions, ensuring customer satisfaction and product quality.
• Reporting: Prepare and present accurate reports, including customer service summaries, sales forecasts, monthly sales performance, and any additional reports requested by the Operations Manager or Top Management.
• Sales Team Support: Assist the Head of Department (HOD) in supervising the sales team, ensuring alignment with company objectives and compliance with organizational policies. Provide guidance and motivation to achieve sales goals.
• Budget Contribution: Support the preparation of the annual budget, collaborating with Top Management to ensure alignment with financial goals.
• Collections and Accounts Receivable: Oversee the collection process to ensure timely payments from customers, minimizing the risk of bad debts.
• Document Collection for Credit Terms: Coordinate with customers for necessary documentation when credit terms are requested and follow up to ensure timely submission.
• Assisting in Collection Activities: Facilitate cheque collections from customers in the absence of a dispatch team or when urgency is required, ensuring a smooth process.
• Collaboration with Production: Work closely with the Production team to ensure product quality, address customer complaints, and manage product planning, work-in-progress (WIP), and raw material availability. Ensure timely and quality product deliveries.
• Compliance with Customer Requirements: Ensure that all customer-required certifications and licenses (e.g., CEPT) are obtained and maintained as needed.
• Willing to based at KKIP

Job Type: Full-time

Benefits:

• Professional development

Education:

• Bachelor's (Required)

Experience:

• Sales & Marketing: 3 years (Required)

Work Location: In person