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Jobs or company...

Assistant - Customer Service

RM 1,900 - RM 1,900 / month
Checking job availability...
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Job Purpose:

This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid). This is a 6-month on-site contract, and there is an opportunity to be converted to permanent based on performance.

Duties:

Member Recruitment

  • Encourage new membership sign up by promoting at strategic locations in the mall
  • To recruit Sunway Super App members based on set KPI
  • Update of members information in membership database
  • Assist new member enrollment and issue memberships cards

Customer Relationship

  • Maintain customer relationship by providing program and service information, attend to inquiries
  • Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
  • Maintains members’ complaints records by updating information in the database

Operations Planning & Management

  • Counter weekly inventory
  • Prepare, compile and submit weekly reports
  • Campaign Management
  • Assist in monthly promotion campaign
  • Any other duties as and when assigned from time to time

Requirements:

  • Candidates must possess at least a Diploma in any field.
  • Required skill(s): Like to work with people, Provide customer service, and communication skills.
  • Minimum 1 year of experience in Customer Service will be an added advantage.
  • Willing to work shift hours between 10am to 10pm, 6 days a week.
  • Applicants must be willing to work in Selangor

Job Type: Contract
Contract length: 6 months

Pay: From RM1,900.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)