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Customer Service Executive || TV Operator Project || KL Sentral
RM 1,800 - RM 2,400 / month
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Skillset Recruitment Agency Sdn Bhd is the one stop recruitment provider for executive and non-executive employees across Malaysia. Actively recruiting the right fit talent that can fulfill our client needs. For this position, you will be working under one of our clients, a BPO company based in Ara Damansara, Petaling Jaya (10 mins walking distance to LRT).
Location: KL Sentral, KL
Basic Salary:* starting RM 1,800 *
Benefits:
- Rewards and Recognition up to RM200
- Training Provided
- EPF & SOCSO
Job Types: 1-year contract (renewable)
Working Days/Hours: 5 days work, 2 rotational shift up to 9PM
JOB REQUIREMENTS:
- Minimum Diploma in any field.
- At least 6 months experience in customer service industry.
- Degree fresh graduate are welcome to apply
- Good communication and written skills in English and Bahasa Malaysia.
- Able to start immediately.
JOB DESCRIPTION:
- Professionally interact with customers via voice (end to end handling of calls) as part of inbound and outbound functions to provide information and assistance.
- Escalated complaints or requests via Service Requests & Trouble Tickets.
- Cross-sell all products and services including all upgrades for product & packages.
- Spin-gating attempt for customers who request to downgrade their packs.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Undertake any other duties as-and-when assigned by the Management.
- You will be accountable for meeting individual (KPIs) and team goals.
Job Types: Contract, Fresh graduate
Contract length: 12 months
Pay: RM1,800.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
Education:
- Diploma/Advanced Diploma (Required)
Language:
- English (Required)
Work Location: In person