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Customer Service Executive || TV Operator Project || KL Sentral

RM 1,800 - RM 2,400 / month

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Skillset Recruitment Agency Sdn Bhd is the one stop recruitment provider for executive and non-executive employees across Malaysia. Actively recruiting the right fit talent that can fulfill our client needs. For this position, you will be working under one of our clients, a BPO company based in Ara Damansara, Petaling Jaya (10 mins walking distance to LRT).

Location: KL Sentral, KL

Basic Salary:* starting RM 1,800 *

Benefits:

  • Rewards and Recognition up to RM200
  • Training Provided
  • EPF & SOCSO

Job Types: 1-year contract (renewable)

Working Days/Hours: 5 days work, 2 rotational shift up to 9PM

JOB REQUIREMENTS:

  • Minimum Diploma in any field.
  • At least 6 months experience in customer service industry.
  • Degree fresh graduate are welcome to apply
  • Good communication and written skills in English and Bahasa Malaysia.
  • Able to start immediately.

JOB DESCRIPTION:

  • Professionally interact with customers via voice (end to end handling of calls) as part of inbound and outbound functions to provide information and assistance.
  • Escalated complaints or requests via Service Requests & Trouble Tickets.
  • Cross-sell all products and services including all upgrades for product & packages.
  • Spin-gating attempt for customers who request to downgrade their packs.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Undertake any other duties as-and-when assigned by the Management.
  • You will be accountable for meeting individual (KPIs) and team goals.

Job Types: Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,800.00 - RM2,400.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Fixed shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • English (Required)

Work Location: In person