T
Technical Support Specialist (MSC) - Admin
RM 2,300 - RM 3,200 / month
Checking job availability...
Original
Simplified
IMMEDIATE VACANCY
- Training and Career Growth Opportunities.
- KPI Allowance Package.
Position : Technical Support Specialist (MSC) - Admin
Location : Petaling Jaya
Duration : Permanent
Industry : IT Industry
Job Responsibilities
- Involves in documentations and responsible for administration works pertaining technical support.
- Perform updating of the Technical Calendar and/or planning work duty and schedules to ensure proper support coverage for our customers.
- Performed/update Maintenance Agreement, Service Report, Asset List and/or other related end users’ technical documents when necessary.
- Meeting and/or responding to Customers’ calls and/or emails.
- Provide weekly report to supervisor / manager.
- Monitor/plan project timelines, schedules, and documentation with engineers.
- Provide education and training of software to end-users when necessary.
- Ensure Technical cases are in healthy level and the proactiveness of the team in the case handling -when necessary.
- Ability to monitor and do regular maintenance of all PCs / laptops / servers / equipment in the customers' organization.
- Provide overall system administration and maintenance support for Windows Servers, MS Exchange Servers, Storages, Backup solution, network and firewall, etc.
- Perform 1st / 2nd Level Support Remotely in troubleshooting customers’ IT related problems.
- Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.
Job Requirements
- Priority to candidate with administration, and/or IT / relevant field experiences.
- Fresh graduates / school leavers are welcome to apply - training provided.
- Able to work independently with/or minimum supervision.
- Have good communication skills, be meticulous and organized in your work, and be able to work well with tight deadlines.
- Fluent in common language.
- Ability to start immediately will be an added advantage.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,300.00 - RM3,200.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Kindly provide expected salary for the position
Willingness to travel:
- 50% (Preferred)
Work Location: In person