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Technical Support Specialist (MSC) - Admin

RM 2,300 - RM 3,200 / month

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IMMEDIATE VACANCY

- Training and Career Growth Opportunities.

- KPI Allowance Package.

Position : Technical Support Specialist (MSC) - Admin

Location : Petaling Jaya

Duration : Permanent

Industry : IT Industry

Job Responsibilities

  • Involves in documentations and responsible for administration works pertaining technical support.
  • Perform updating of the Technical Calendar and/or planning work duty and schedules to ensure proper support coverage for our customers.
  • Performed/update Maintenance Agreement, Service Report, Asset List and/or other related end users’ technical documents when necessary.
  • Meeting and/or responding to Customers’ calls and/or emails.
  • Provide weekly report to supervisor / manager.
  • Monitor/plan project timelines, schedules, and documentation with engineers.
  • Provide education and training of software to end-users when necessary.
  • Ensure Technical cases are in healthy level and the proactiveness of the team in the case handling -when necessary.
  • Ability to monitor and do regular maintenance of all PCs / laptops / servers / equipment in the customers' organization.
  • Provide overall system administration and maintenance support for Windows Servers, MS Exchange Servers, Storages, Backup solution, network and firewall, etc.
  • Perform 1st / 2nd Level Support Remotely in troubleshooting customers’ IT related problems.
  • Occasionally required to work after regular hours and or specific overtime, in line with the global business needs.

Job Requirements

  • Priority to candidate with administration, and/or IT / relevant field experiences.
  • Fresh graduates / school leavers are welcome to apply - training provided.
  • Able to work independently with/or minimum supervision.
  • Have good communication skills, be meticulous and organized in your work, and be able to work well with tight deadlines.
  • Fluent in common language.
  • Ability to start immediately will be an added advantage.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM3,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Kindly provide expected salary for the position

Willingness to travel:

  • 50% (Preferred)

Work Location: In person