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Logistics Executive- Customer Service

  • Full Time, onsite
  • Hock Cheong Transport Co. (1974) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,800 - RM 4,000 / month

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The Appointee shall be responsible for the following duties;

  • Assisting the Operations Manager in ensuring a smooth operational flow of work
  • Assisting the management in development of plans for future growth of the company
  • Problem solving of discrepancies arising from branches, customers and within HQ
  • To continuously seek, identify and develop existing business
  • Monitor and analyze performances of drivers’ and storekeepers’ performance at anacceptable level as established by the company.
  • Verification of operational procedures, review and recommend to managementsolution on weaknesses so identified to improve efficiency.
  • Key client account servicing by cultivating client relationship and identifyingopportunities to obtain new clients or increase current client contracts
  • Manage the customer services and relationship through regular feedbacks andperiodic operations review with clients to optimize quality of service businessgrowth and customer satisfaction.
  • Ensure proper procedures to minimise pilferages, losses and or damages.
  • Ensure all required documentation being done in accordance with company existingsystem and procedures.
  • Manage customer service and optimize quality of service and customer satisfactionby responding to customers’ enquiries via email enquiries or phone calls in a timely and professional manner

Job Type: Full-time

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care: 2 years (Required)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Required)