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Logistics Executive- Customer Service
RM 2,800 - RM 4,000 / month
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The Appointee shall be responsible for the following duties;
- Assisting the Operations Manager in ensuring a smooth operational flow of work
- Assisting the management in development of plans for future growth of the company
- Problem solving of discrepancies arising from branches, customers and within HQ
- To continuously seek, identify and develop existing business
- Monitor and analyze performances of drivers’ and storekeepers’ performance at anacceptable level as established by the company.
- Verification of operational procedures, review and recommend to managementsolution on weaknesses so identified to improve efficiency.
- Key client account servicing by cultivating client relationship and identifyingopportunities to obtain new clients or increase current client contracts
- Manage the customer services and relationship through regular feedbacks andperiodic operations review with clients to optimize quality of service businessgrowth and customer satisfaction.
- Ensure proper procedures to minimise pilferages, losses and or damages.
- Ensure all required documentation being done in accordance with company existingsystem and procedures.
- Manage customer service and optimize quality of service and customer satisfactionby responding to customers’ enquiries via email enquiries or phone calls in a timely and professional manner
Job Type: Full-time
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Yearly bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care: 2 years (Required)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Required)