Mandarin/Cantonese Customer Service | RM3200 | Medini Iskandar Puteri
RM 3,000 - RM 3,200 / month
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We are looking for a friendly and professional Mandarin/Cantonese-speaking customer service representative to join the team. As part of the call center, you will assist customers with their inquiries, solve issues, handle complaints, and provide a positive customer experience.
Key Responsibilities:
- Answer inbound calls from customers and provide assistance.
- Resolve customer issues in a timely and efficient manner.
- Handle customer complaints and ensure satisfaction.
- Send follow-up emails to customers as needed.
Job Requirements:
- Must be fluent in Mandarin/Cantonese (spoken and written).
- Excellent communication skills and a polite, positive attitude.
- Basic computer skills (ability to use email and customer service systems).
- Ability to work night shifts, as the job requires a rotation of 1-2 weeks of night shifts per month (Night allowances will be provided weekly).
Shift Hours:
- 6:30 AM - 3:30 PM
- 7:00 AM - 4:00 PM
- 9:00 AM - 6:00 PM
- 10:00 AM - 7:00 PM
- 12:00 PM - 9:00 PM
- 2:00 PM - 11:00 PM
Night Shifts:
- 3:00 PM - 12:00 AM
- 5:00 PM - 2:00 AM
- 10:00 PM - 7:00 AM
Job Type: Full-time
Pay: RM3,000.00 - RM3,200.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin/Cantonese (Required)
Work Location: In person