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Mandarin/Cantonese Customer Service | RM3200 | Medini Iskandar Puteri

  • Full Time, onsite
  • Agensi Pekerjaan Sunrise Recruit Sdn Bhd
  • Johor Bahru, Malaysia
RM 3,000 - RM 3,200 / month

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We are looking for a friendly and professional Mandarin/Cantonese-speaking customer service representative to join the team. As part of the call center, you will assist customers with their inquiries, solve issues, handle complaints, and provide a positive customer experience.

Key Responsibilities:

  • Answer inbound calls from customers and provide assistance.
  • Resolve customer issues in a timely and efficient manner.
  • Handle customer complaints and ensure satisfaction.
  • Send follow-up emails to customers as needed.

Job Requirements:

  • Must be fluent in Mandarin/Cantonese (spoken and written).
  • Excellent communication skills and a polite, positive attitude.
  • Basic computer skills (ability to use email and customer service systems).
  • Ability to work night shifts, as the job requires a rotation of 1-2 weeks of night shifts per month (Night allowances will be provided weekly).

Shift Hours:

  • 6:30 AM - 3:30 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 10:00 AM - 7:00 PM
  • 12:00 PM - 9:00 PM
  • 2:00 PM - 11:00 PM

Night Shifts:

  • 3:00 PM - 12:00 AM
  • 5:00 PM - 2:00 AM
  • 10:00 PM - 7:00 AM

Job Type: Full-time

Pay: RM3,000.00 - RM3,200.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin/Cantonese (Required)

Work Location: In person