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Customer Service Associate

RM 1,800 - RM 2,500 / month

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To drive customer satisfaction, customer focused, and customer retention

Owning customer relationship management in the team; SOP/IOP development; new project/job scope development as per required by customer or company.

Key success criteria for this role comprise of great customer relationship management

Function role include

· Overall costing job profitability

· General Admin/Procurement/Vendor/ Petty Cash

· Outbound Air freight Planning - End to End for all shipment modes especially in Air Freight

· Custom declaration - ZB/PRS request

Job Type: Contract
Contract length: 12 months

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Port Klang: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Freight booking handling especially Air Freight: 1 year (Required)

Work Location: In person

Expected Start Date: 03/01/2025