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Customer Support Executive

RM 2,000 - RM 2,500 / month

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To effectively support our growing customer base and ensure exceptional service delivery, we are searching for a talented and dedicated Executive Customer Support representative to contribute to our success. Refer to below details for the job scope.

Location and type of contract:

  • Jaya One Mall, Petaling Jaya
  • On-site (Shift working hours)
  • Full-time
  • Associate-level position

General Description & Responsibilities of the Role:

  • Responding and resolving customer inquiries via phone, email, and WhatsApp.
  • Making inbound and outbound calls.
  • Providing support for our products and services.
  • Tracking and escalating customer issues.
  • Ensuring smooth operation for delivery.

Job Requirements:

  • Maintaining a positive and professional attitude with customers.
  • Able to work well under pressure.
  • Basic knowledge of Microsoft Office, especially Excel.
  • Fresh-grad with experience is a plus.
  • Single with availability for flexible shifts.
  • Proficiency in English, both written and verbal.

Benefits:

  • In addition to a solid base salary, you have the potential to earn even.
  • Medical Insurance.
  • Personal growth and career opportunities.
  • Job Type: Full-time.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How long will be your current notice in days?
  • How much is your current salary?
  • How much will be your expected pay if you are shortlisted for this role?

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

Application Deadline: 02/28/2025