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Documentation Officer / Customer Service Officer

RM 1,700 - RM 2,200 / month

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Job Description:-

Role 1

  • Coordinate and prepare documentation for daily operation process
  • Assist on customs clearance and import/export documentation.
  • Prepare shipping documentation and ensure compliance with regulatory requirements
  • Communicate and work together with operation supervisor and team to ensure smooth operations

Role 2

* Responding to inquiries by assisting customers through phone calls, emails, and chats.

* Addressing customer grievances and concerns promptly and effectively.

* Maintaining records of customer interactions and transactions with accuracy.

* Collaborating with other departments to provide solutions for customers.

* Identifying and escalating issues that require additional attention.

* Providing service information to customers.

* Processing orders, forms, applications, and requests.

* Following up with customers to ensure satisfaction and resolving any remaining issues.

* Staying up-to-date on company policies and procedures.

* Providing feedback to management on customer trends and issues.

* Assisting on sales and other administration duties

Qualifications and Requirements:

  • SPM/Certificate or Diploma in any or related field
  • Good computer literacy
  • Analytical and problem-solving skills
  • Good communication and interpersonal abilities
  • Dedicated and positive attitude
  • Able to work Sunday & Public Holidays
  • Able to start work immediately

Job Type: Full-time

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus