Responsibilities
Receive Pre-Shift handover from Supervisors/Managers or departing members of staff.
Ensure tables/seating areas are clean and the preparation area is fully stocked for service.
Greet customers on arrival and seat them while distributing menus.
Answer any questions customers may have about the menu or food and drink.
Take orders accurately and record them on our POS system and relay to kitchen staff.
Ensure kitchen is aware of any special orders or requests.
Prepare drinks orders properly and correctly to guest’s requirements.
Serve food and drinks when they are ready- ensure accuracy of all orders.
Check on customers during meal to ensure food is ok and see if they need anything further.
Prepare and give bill to customer once they are ready to go, ensure that bill is accurate.
Take payment for the bill and ensure payment is taken and posted properly.
Clear table and clean table and chairs once customer depart and setup table for the next guest.
Ensure all assigned areas are kept clean, sanitized, and organized throughout shift.
Inventory- Take inventory of supplies and equipment when requested by Management.
Banquets & Events- Assist with setup, preparation, service, clearing, cleaning, take down of events.
Equipment- Ensure that hotel property equipment is treated properly and not damaged or misused.
Special Projects- Work on special projects when assigned.
Customer Requests- Respond to all Customer Requests in a timely and urgent manner.
Customer Feedback- Action any Customer Feedback and report to Supervisors and Managers
Maintenance & Equipment Issues- Report any Maintenance Issues or defective equipment to Supervisors/Managers right away.
F&B SOPs- Always Follow Hotel Maluri’s strict F&B SOPs and standards.
Hotel SOPs- Follow all Hotel and Management Policies, Rules, and Regulations
Grooming and Appearance- Follow all Hotel uniform, grooming and appearance standards.
Security- Always Ensure the security and privacy of guests.
Safety- Follow all relevant Safety, Security and Fire Regulations & Laws pertaining to the Hotel.
Communication- Maintain good working and communicating relationships with all departments and fellow members of staff.
Professionalism- Perform all duties assigned efficiently, carefully, correctly, and safely to Hotel Standards
Job Requirements
Able to communicate effectively in Bahasa Malaysia and English, both written and spoken
Able to work on rotating shifts, weekends, and public holidays and with overtime.
Physical Stamina and Endurance is required. Must be physically able to lift, carry and move large plates and trays of food and glassware and move constantly throughout shift.
Reliability, Integrity, Honesty
Excellent Customer Service Skills
Warm, friendly, and welcoming personality and demeanor
Able to work independently with minimal supervision and maintain high level of performance.
Detail Oriented person who notices the little things before they become bigger issues.
Prioritization, Organization and Time-Management skills.
Well-organized and responsible with an aptitude in problem-solving and a “Can Do” attitude.
Job Type: Contract
Contract length: 24 months
Pay: RM2,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
Supplemental Pay:
- Overtime pay
Experience:
- Service Crew: 1 year (Preferred)
Work Location: In person
Application Deadline: 02/28/2025
Expected Start Date: 03/03/2025