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Sales and Customer service

RM 5,000 - RM 5,000 / month

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Job Summary:

We are looking for a dynamic and customer-oriented Sales & Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring a high level of service to customers while achieving monthly sales targets and fulfilling department benchmarks. This role requires strong communication skills, the ability to handle customer inquiries efficiently, and a proactive approach to sales and service operations.

Key Responsibilities:

  • Achieve a high level of customer service and satisfaction.
  • Meet monthly sales plan fulfillment as defined by management.
  • Attain departmental benchmarks, including high Gross Profit (GP), optimal stock turnover, and minimizing payment delays from customers.
  • Generate quotations, RFQs, and web quotes.
  • Process orders, delivery notes, invoices, and credit notes accurately.
  • Handle rescheduling requests in line with company guidelines.
  • Address customer complaints, including RMA, delivery issues, and claims efficiently.
  • Manage customer-requested forms, agreements, and contracts.
  • Ensure the smooth and successful fulfillment of samples, catalogs, and marketing materials.
  • Generate benchmark and complaint reports on a regular basis.
  • Conduct joint customer visits with the account owner when required.
  • Actively participate in departmental meetings and take meeting minutes.
  • Engage in stocktaking activities as organized by the company.
  • Answer phone calls within the stipulated timeframe.
  • Perform any ad-hoc tasks as assigned by the management.

Requirements:

  • Diploma in Business Administration or a related field.

Job Types: Full-time, Permanent

Pay: RM1,508.53 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Required)

Work Location: In person