Sales and Customer service
RM 5,000 - RM 5,000 / month
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Job Summary:
We are looking for a dynamic and customer-oriented Sales & Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring a high level of service to customers while achieving monthly sales targets and fulfilling department benchmarks. This role requires strong communication skills, the ability to handle customer inquiries efficiently, and a proactive approach to sales and service operations.
Key Responsibilities:
- Achieve a high level of customer service and satisfaction.
- Meet monthly sales plan fulfillment as defined by management.
- Attain departmental benchmarks, including high Gross Profit (GP), optimal stock turnover, and minimizing payment delays from customers.
- Generate quotations, RFQs, and web quotes.
- Process orders, delivery notes, invoices, and credit notes accurately.
- Handle rescheduling requests in line with company guidelines.
- Address customer complaints, including RMA, delivery issues, and claims efficiently.
- Manage customer-requested forms, agreements, and contracts.
- Ensure the smooth and successful fulfillment of samples, catalogs, and marketing materials.
- Generate benchmark and complaint reports on a regular basis.
- Conduct joint customer visits with the account owner when required.
- Actively participate in departmental meetings and take meeting minutes.
- Engage in stocktaking activities as organized by the company.
- Answer phone calls within the stipulated timeframe.
- Perform any ad-hoc tasks as assigned by the management.
Requirements:
- Diploma in Business Administration or a related field.
Job Types: Full-time, Permanent
Pay: RM1,508.53 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person