Responsibilities:- Greet and welcome customers with a friendly and positive attitude.
- Take accurate customer orders, paying attention to special requests and dietary preferences.
- Provide recommendations and answer customer inquiries about ROLLTI's roti canai wraps and menu items.
- Efficiently process customer payments and handle cash transactions.
- Assist in food preparation, including ingredient preparation, marinating meats, and assembling wraps.
- Follow recipes and portion control guidelines to ensure consistent food quality.
- Ensure timely delivery of food orders to customers.
- Address customer needs and resolve complaints or issues in a professional and courteous manner.
- Maintain a clean and organized front counter area, including ensuring supplies are stocked.
- Monitor food stock levels and communicate with the manager to ensure timely restocking.
- Uphold hygiene and food safety standards, following health regulations and guidelines.
- Operate kitchen equipment safely and efficiently.
- Maintain cleanliness and organization in the kitchen area, including proper storage and labelling of ingredients.
- Assist in the washing and cleaning of kitchen utensils, dishes, and equipment.
- Assist with opening and closing duties, including setup and cleanup of the front counter and kitchen area.
Requirements:- We welcome any experience level but previous experience in the food and beverage industry or customer service roles is valued
- Passion for food and a strong interest in Malaysian cuisine.
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.
- Acceptable level of fluency in Bahasa Malaysia & English is required with other languages as a plus point.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
- Positive attitude, enthusiasm, and a genuine desire to provide exceptional customer service.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Basic math skills for cash handling and order processing.
- Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
- Understanding of food safety and sanitation practice
Salary & Benefits: - Competitive Sales, Attendance & Other Incentives
- EPF/SOCSO/PCB/EIS Provided
- Annual, Medical, Hospitalization & Other Entitled Leave
- Medical Benefits Provided
- Duty Meals Provided
- Full Onboarding and Ongoing Training
- Uniform Provided
- Career Advancement Plan to Managerial Level
- Own transportation
