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Customer Service Representative

RM 2,000 - RM 2,500 / month

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  • Providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.
  • Handle customer inquiries, manage appointments between customers and the salon front desk, address customer feedback issues, maintain customer records
  • Communicate comprehensively with customers through various channels (Google, Facebook, Instagram, xhs).
  • Diploma or equivalent education
  • Experience in beauty or salon industry preferred
  • Proficiency in written and spoken Mandarin
  • Customer service and support skills
  • Interpersonal and communication skills
  • Ability to handle customer inquiries while possessing problem-solving skills
  • Attention to detail
  • Ability to work independently and remotely
  • EPF / SOCSO / PCB
  • Work 6 days a week
  • Fully remote - Work from Home (required to come office for meeting)
  • Shifts: 10am - 5pm / 5pm - 12am
  • Annual leave
  • Sick leave
  • Employee benefits: Free hairdressing services
  • Commission provided
  • EPF employer contribution including commission and allowances
  • Training provided