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Customer Service Representative
RM 2,000 - RM 2,500 / month
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- Providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience.
- Handle customer inquiries, manage appointments between customers and the salon front desk, address customer feedback issues, maintain customer records
- Communicate comprehensively with customers through various channels (Google, Facebook, Instagram, xhs).
- Diploma or equivalent education
- Experience in beauty or salon industry preferred
- Proficiency in written and spoken Mandarin
- Customer service and support skills
- Interpersonal and communication skills
- Ability to handle customer inquiries while possessing problem-solving skills
- Attention to detail
- Ability to work independently and remotely
- EPF / SOCSO / PCB
- Work 6 days a week
- Fully remote - Work from Home (required to come office for meeting)
- Shifts: 10am - 5pm / 5pm - 12am
- Annual leave
- Sick leave
- Employee benefits: Free hairdressing services
- Commission provided
- EPF employer contribution including commission and allowances
- Training provided