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Customer Service / Client Support Specialist
RM 2,500 - RM 4,000 / month
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As a Customer Service Specialist, you are not just answering calls or replying to messages—you are the face of our brand! You will:
- Respond to customer inquiries – Provide prompt and professional assistance.
- Enhance customer experience – Listen actively, handle complaints efficiently, and ensure customer satisfaction.
- Convert potential clients – Guide inquiries into appointments and support sales in achieving targets.
- Manage customer data – Record and follow up on customer needs, ensuring accurate information.
- Assist in store operations – Support daily tasks to maintain a clean, organized environment.
- Handle transactions & settlements – Ensure accuracy in all financial processes.
Customer Service Specialist – Turn Your Communication Skills into Brand Power! Do you love interacting with people and enjoy helping customers solve problems? Are you skilled at building trust and handling various situations with ease? Here, your communication is more than just service— IT’s about creating value and delivering professionalism with warmth!
What We’re Looking For
- Good in Mandarin speaking, Basic In English.
- Excellent Communication Skills – Clearly express ideas, actively listen, and quickly understand customer needs.
- Emotional Intelligence & Adaptability – Handle customer issues with professionalism and empathy, providing quick solutions.
- Attention to Detail & Responsibility – Ensure accuracy in data, orders, and customer information.
- Team Player – Collaborate with the sales team and other departments to enhance customer experience.
- Basic Computer Skills – Proficient in office software and customer management systems.
Preferred Qualifications:
- Experience in customer service or a related field involving communication and coordination.
- Candidate possesses at least a Certificate / Diploma or above
- Multilingual skills (a plus!).
- Experience in telesales or appointment conversion.
- Fresh graduates are also encouraged to apply
What You’ll Get
- Competitive Salary + High target INCENTIVE
- Your hard work deserves great rewards! EPF / SOCSO / EIS – Secure your future with essential
- Benefits. Professional Training – Enhance your skills and grow quickly.
- Performance Bonuses & Year-End Incentives – Your efforts won’t go unnoticed!
- Career Growth Opportunities – Take your career to the next level!
Why Join Us?
- A space for creativity and growth—where your strengths will be recognized and unleashed!
- Attractive salary & rewards – Base salary + performance bonuses + annual incentives!
- Work on high-end commercial projects – Build a portfolio that impacts the industry!
- Flexible working hours – Maintain your best productivity!
- Comprehensive employee benefits – Secure your future with us!