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Customer Service Specialist (Mandarin/Cantonese Speaker) || Penang vacancy

RM 3,000 - RM 4,000 / month

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JOB REQUIREMENTS:

  • Minimum SPM in any field.
  • At least 6 months experience in customer service industry.
  • Good communication and written skills in Mandarin or Cantonese and English.
  • Able to start immediately.

JOB DESCRIPTION:

  • Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions.
  • Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
  • Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
  • Address billing and metering issues, for enhancing service quality.
  • Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
  • Monitor and address customer inquiries and complaints to ensure prompt resolution.
  • Organize inquiries and rescheduling for smart meter installations across the country.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • English (Required)
  • Mandarin (Preferred)
  • Cantonese (Preferred)

Work Location: In person