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Customer Service Specialist (Mandarin/Cantonese Speaker) || Penang vacancy
RM 3,000 - RM 4,000 / month
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JOB REQUIREMENTS:
- Minimum SPM in any field.
- At least 6 months experience in customer service industry.
- Good communication and written skills in Mandarin or Cantonese and English.
- Able to start immediately.
JOB DESCRIPTION:
- Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions.
- Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
- Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
- Address billing and metering issues, for enhancing service quality.
- Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
- Monitor and address customer inquiries and complaints to ensure prompt resolution.
- Organize inquiries and rescheduling for smart meter installations across the country.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Required)
Language:
- English (Required)
- Mandarin (Preferred)
- Cantonese (Preferred)
Work Location: In person