Epicareer Might not Working Properly
Learn More
T

Customer Service| Immediate Hiring| Up to 4.1k

RM 3,500 - RM 4,100 / month

Checking job availability...

Original
Simplified

Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary

Sign up customers for I-Banking

Route calls through IVR where applicable

Maintain contact records to reflect current information

Requests and complaints Turn around

Promote cross sell of all banking products

Maintain accuracy of information given to customers

Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

Ensure all sales pitches are made without any mis-selling

Job Type: Full-time

Pay: RM3,500.00 - RM4,100.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 3 years (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person