Assistant Manager – Elder Home (Hotel or F&B Management Experience Preferred)

Assistant Manager – Elder Home (Hotel or F&B Management Experience Preferred)

About Us:

We are a newly established Elder Home dedicated to providing a warm, caring, and comfortable environment for our senior residents. Our focus is on delivering exceptional hospitality, creating a home-like atmosphere, and ensuring residents receive the highest level of care and attention.

We are looking for a passionate and experienced Assistant Manager with a background in hotel management or food and beverage management to join our team. This role will primarily focus on ensuring the best possible hospitality experience for our residents and their families, ensuring comfort, satisfaction, and well-being.

Key Responsibilities:

1. Hospitality and Resident Services:

· Oversee daily hospitality operations, ensuring that all services (including dining, housekeeping, and activities) are provided at the highest standards.

· Create and maintain a welcoming, comfortable, and supportive atmosphere for residents, similar to a high-end hospitality environment.

· Ensure residents' needs are met promptly, addressing any concerns or complaints with professionalism and care.

2. Food & Beverage Services:

· Manage the dining experience for residents, working with the kitchen team to ensure meals are nutritious, appetizing, and tailored to individual dietary requirements.

· Ensure meal times are well-organized, pleasant, and provide residents with a sense of community and well-being.

· Implement special dining events or themed meals to enhance the residents' experience.

3. Staff Management and Training:

· Supervise and train staff to provide excellent hospitality services, focusing on customer care and attention to detail.

· Manage staff schedules, assigning duties to ensure smooth operations.

· Promote a positive, service-oriented culture among all team members, ensuring that every staff member upholds the home’s high standards of service.

4. Facility Maintenance and Cleanliness:

· Ensure all resident areas, including common spaces, dining areas, and individual rooms, are clean, well-maintained, and reflect a high standard of hospitality.

· Oversee housekeeping services and ensure that the elder home’s environment is safe, clean, and welcoming.

5. Resident Engagement and Socialization:

· Coordinate and support resident activities, programs, and events that promote social engagement, well-being, and mental stimulation.

· Work with the activities team to plan and organize events that enhance residents’ lives and create a sense of community.

6. Guest Relations and Communication:

· Act as a key point of contact for residents and their families, ensuring that they are informed and satisfied with the services provided.

· Maintain regular communication with families to provide updates on residents’ well-being and any special requests or needs.

7. Operational Support:

· Assist the Elder Home Manager with operational tasks, including budget management, financial reporting, and ensuring smooth day-to-day functioning.

· Step in to take charge of operations in the absence of the Elder Home Manager, ensuring the highest level of service is maintained at all times.

Qualifications:

· Proven experience in hotel management, food and beverage management, or a similar hospitality-focused role.

· Strong passion for providing excellent service and creating a home-like atmosphere for senior residents.

· Excellent communication and interpersonal skills, with a focus on building relationships and enhancing resident experiences.

· Strong leadership and staff management skills, with the ability to train and motivate a team to deliver exceptional service.

· Experience in managing food and beverage services, including menu planning, dining service, and dietary considerations.

· Ability to multitask and manage daily operations in a fast-paced environment.

· Knowledge of health and safety regulations, particularly related to elder care (preferred).

· Flexibility to work evenings, weekends, and holidays as required.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your expected salary?

Language:

• Mandarin (Preferred)

Work Location: In person